Frequently Asked Questions

Everything you need to know about your Mitchell Brands beauty journey.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for skincare products?

We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.

Are Mitchell Brands products suitable for sensitive skin?

Yes, many of our products are formulated for sensitive skin. However, we always recommend performing a patch test on a small area before full application to ensure compatibility.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you test your products on animals?

Mitchell Brands is committed to ethical beauty practices. We do not conduct animal testing on any of our finished products or ingredients.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.